View Our Website View All Jobs

Evening Customer Experience Associate

**This position will require primary ability to work a shift from 3pm-11pm Monday-Friday, with changes to that shift as needed for the role**

 

General Position Summary & Responsibilities:
The customer experience rep is responsible for including but not limited too:

  •  contacting customers regarding scheduling and updates
  • overseeing and ensuring technician arrivals
  • reviewing and coordinating incoming installs and repair services
  • oversee planning, implementation, and tracking of a specific short-term project
  • Value added customer service
  • maintenance scheduling and follow up

Essential Functions:
1) Health & Safety (H&S) a) strictly adheres to all Health and Safety standards.
      a) Provides a safe environment for all employees, customers and visitors.

2) Communicates effectively with customers/clients
      a) Contact and confirm appointments with the appropriate person at the home/location
      b) update customers regarding parts locations/eta
      c) Clearly communicate while providing an outstanding level of customer service
3) Work Orders
      a) Receive, condense, and order equipment/parts as sold and submitted
      b) Record ordered equipment for inventory data collection and to process permitting
      c) Cleared and defined needs for the job for staging
4) Maintain Schedule
      a) Ensure all techs are dispatched and arrive on time
      b) Keep up and coordinate call backs and punch-out

Qualifications:
1) High School Diploma or equivalent
2) Experience with Microsoft office and ability to learn new software

3) Must be available to work all shifts including Day,Evening and Weekend shifts





 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file